Privacy policy

Overview

AI Event Assist is committed to protecting your personal data. This policy explains what information we collect when you use our website (aieventassist.com) and research tool, how we use it, and your rights.

We are the data controller for personal data collected through our services. If you have any questions, contact us at hello@aieventassist.com.

What we collect

Information you give us directly

• Name and email address when you contact us or sign up
• Information submitted through our contact form (reason for enquiry, business name, message)
• Payment information when subscribing — processed by Stripe and we never see or store your card details

Information collected automatically

• Pages visited, session duration, and general location (country level) via Google Analytics and (if you accept ad cookies) Meta Pixel
• Device type, browser, and screen size, used to improve how the site displays
• Referral source (which website brought you here)
• Cookies — only set after you consent via our banner. See our Cookie policy Manage cookies for full details

About Google Analytics: We use Google Analytics 4 (GA4) to understand how visitors find and use our site. GA4 uses cookies only if you consent. It does not collect personally identifiable information by default. You can opt out anytime via our cookie banner, by declining analytics cookies, or by installing the Google Analytics opt-out browser add-on.

About Meta Pixel: If you accept analytics cookies, we use the Meta Pixel to measure how our Facebook and Instagram ads are performing. The Pixel records pageviews, signups, and purchases (with the value paid). It uses cookies only if you consent. You can opt out anytime via our cookie banner. The Pixel respects your consent — it does not load if you decline analytics cookies.

Information from the research tool

When you use the research tool, your client brief is processed by our server which uses Anthropic's Claude AI to generate supplier research. Brief data is not permanently stored on our servers — it is used only to produce your report. Your report content is saved locally in your browser and in your account if you are signed in. We do not share brief data with third parties other than Anthropic (for the AI processing).

How we use your information

• To provide and improve our service
• To respond to enquiries submitted through the contact form
• To send service-related emails such as billing receipts and account notifications
• To send occasional product updates if you have opted in — unsubscribe at any time
• To understand how people use our site so we can make it better

We do not sell your personal data. We do not use your data for advertising.

Third parties

• Google Analytics 4 — tracks site usage (only with your consent via the cookie banner). Google's privacy policy.
• Meta Pixel — measures the effectiveness of our advertising on Facebook and Instagram (only with your consent via the cookie banner). Tracks page visits, signups, and purchases. Meta's privacy policy.
• Anthropic — processes AI research requests. Brief data is subject to Anthropic's privacy policy.
• Netlify — hosts this website and processes contact form submissions.
• Stripe — handles all payment processing for paid subscriptions.
• Railway — hosts the research server backend.

How long we keep your data

Contact form submissions are retained for 12 months. Account data is kept for the duration of your subscription plus 90 days after cancellation. You can request deletion at any time.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your personal data. You can also lodge a complaint with the ICO at ico.org.uk. To exercise any right, email hello@aieventassist.com and we will respond within 30 days.

Security

We use HTTPS encryption on all pages and do not store sensitive credentials such as API keys. No internet transmission is 100% secure, but we take all reasonable steps to protect your data.

Changes to this policy

We may update this policy from time to time. Significant changes will be communicated by email or by a notice on our website.